Patient Services Representative. Lead

Company: Vista Community Clinic
Location: Lake Elsinore
Posted on: January 8, 2022

Job Description:

Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a comprehensive, high quality setting. Located in San Diego, Orange and Riverside counties, we work to advance community health and hope by providing access to premier health services. We are looking for dedicated, motivated, enthusiastic team players who want to make a difference in the community. Our competitive compensation and benefits program includes health, dental, vision, company-paid life, flexible spending accounts and a 403(B) plan, for eligible employees. VCC is an equal opportunity employer.Lead Responsibilities Ensure staff are providing excellent customer serviceProvide oversight of front desk staff, be a resource to assist with PSR duties and questionsResponsible for checking patients in for appointments, verifying demographic and insurance information, collecting payments, scheduling appointments, identifying and communicating to the patient needed clinical servicesFacilitate the flow of patients from the front to the back office, ensuring patients are in exam room on a timely basisShow support to the staff and ensure the following is being completedEnsure all PSR's are using Well 100% of the timeEnsure all PSR's are running Pointcare for ALL SFS patients 100% of the time, and referring to CECEnsure all PSR's are jockeying the schedulesEnsure department is printing gaps in care reports 100% of the time for all patientsGreet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.Greet patients in-person and via telephoneVerify insurance eligibility and copy insurance cardsPerform financial and eligibility screening for clinic programsPrint daily schedule and confirm next day's appointmentsComplete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.Make follow-up appointments for referrals from other sitesCall, reschedule and mail letters to all N/S patientsResponsible for patients checking in through completing encounters, personal records forms, etc.MinimumHigh school graduate or equivalentOne year Lead experienceOne year experience in a medical or dental officeExperience in verifying insurance/program eligibilityBilingual English/SpanishPreferredMinimum one year supervisory or lead experienceRequired Skills/Knowledge/AbilitiesExperience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferredAbility to interface with all levels of personnel in a professional mannerExcellent customer service skills and commitment to providing the highest level of customer satisfactionAbility to type minimum 35 WPMPreferred Skills/Knowledge/AbilitiesExperience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferredExperience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Keywords: Vista Community Clinic, Lake Elsinore , Patient Services Representative. Lead, Sales , Lake Elsinore, California