Operational Readiness Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for an Operational Readiness - Agent Tools
professional.
Key Responsibilities
Own the end-to-end tooling readiness process for frontline and back
office agents
Lead User Acceptance Testing (UAT) for agent tools, identifying
bugs and usability issues
Collaborate with cross-functional teams to ensure agents are
equipped with the right tools and documentation
Required Qualifications
7+ years of experience in Operations, Product Operations, or
Customer Experience, preferably in fintech or banking
Proven experience managing teams and motivating contributors
Strong project management skills with the ability to handle
multiple initiatives
Experience gathering business requirements and translating them
into tooling needs
Solid understanding of agent workflows and their impact on customer
outcomes
Keywords: VirtualVocations, Lake Elsinore , Operational Readiness Specialist, Other , Vista, California
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