Sr. Helpdesk Specialist

Company: Unisco
Location: Buena Park
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: Job Summary We are looking for a Senior Helpdesk Specialist to provide onsite IT support for our Buena Park office and assist with U.S. Helpdesk operations. This role focuses on end-user support, office IT maintenance , and cloud desktop / VM project support . The ideal candidate is hands-on, customer-focused, and comfortable working onsite with minimal supervision. Key Responsibilities Provide onsite and remote support for Windows desktops, laptops, and peripherals Support printers, scanners, and office IT equipment Provide daily support for corporate email systems (Microsoft 365 / Exchange Online) Assist with cloud desktop / virtual machine (VM) projects , including user support and troubleshooting Perform user onboarding/offboarding and basic account support Serve as primary IT support for the Buena Park office and all US users Document issues and solutions, and escalate when needed Requirements: 3 years of experience in IT Helpdesk / Desktop Support Strong experience with Windows OS and end-user support Experience supporting printers, scanners, and office devices Experience with Microsoft 365 / Outlook / Exchange Online Basic understanding of cloud desktops, VMs, or VDI environments Strong communication and customer service skills Ability to work onsite and independently Preferred Qualifications Experience with Azure Virtual Desktop, VMware, or Citrix Basic networking knowledge (LAN / Wi-Fi) Experience supporting IT projects or office rollouts Work Arrangement Onsite role – Buena Park, CA Occasional after-hours or weekend support may be required BENEFITS Medical insurance Dental insurance Vision insurance Paid Time Off ZR

Keywords: Unisco, Lake Elsinore , Sr. Helpdesk Specialist, IT / Software / Systems , Buena Park, California