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Hotel Front Desk Associate

Company: Holiday Inn Express Lake Elsinore
Location: Lake Elsinore
Posted on: September 19, 2022

Job Description:

We are currently looking for Front Desk AssociatesYour day to dayWelcome guests in a friendly, prompt and professional manner recognizing Rewards Members and returning guests. Check guests in, issue room keys, provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control, and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Additional supervisory responsibilities required and provided in detail in person.What we need from youYou need a High School diploma or equivalent, plus one-year front desk/guest service experience and some college is preferred. You may be required to work nights, weekends, and/or holidays. Frequently standing up behind the desk and front office areas. Handling objects, products, and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Being passionate about people and service. Strong communication skills essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem solving, reasoning, motivating and training abilities are often used.Join us and you'll become part of the family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together, support each other, we do the right thing and we welcome different perspectives. This is your opportunity to shine, make a meaningful impact on our guests and become part of the winning team.Hotel experience preferred but not required.Job Type: Full-timeBenefits: Employee discountSchedule: Day shift Monday to Friday Night shift Weekend availabilityEducation: High school or equivalent (Preferred)Experience: Hotel Experience: 1 year (Preferred) Hospitality: 2 years (Preferred)Work Location: One location

Keywords: Holiday Inn Express Lake Elsinore, Lake Elsinore , Hotel Front Desk Associate, Hospitality & Tourism , Lake Elsinore, California

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