Customer Service Team Lead
Location: Lake Elsinore
Posted on: May 8, 2022
Customer Service Team LeadStarting from $25 to $33 per
hourCalifornia Branch2950 Jurupa St Ontario CA 91761Customer
Service is the heartbeat of our company. We depend on our Call
Center employees to serve our customers and fulfill our promise of
- Coach and develop Customer Service Representatives in all areas
of performance including metrics and behaviors.
- Audit phone, email and other customer interactions, observing
performance, techniques and application of guidelines and
- Evaluate quality, track results and provide coaching for
- Provide feedback to management and challenge processes to
increase efficiency and customer satisfaction.
- Complete performance reviews and assist with interviewing
process for new Customer Service hires.
- Train reps to understand policies, procedures and
- Communicate policy updates and Uline information through team
meetings and one-on-one sessions.
- Document coaching and development sessions.
- Handle escalated customer issues and provide weekly function
support for customer interactions.Minimum Requirements
- Bachelor's degree required.
- 3+ years customer service experience.
- 2+ years of experience in a leadership / supervisory role
- Bilingual required - fluent in both English / Spanish (read,
- Complete insurance coverage that includes medical, dental,
vision and more.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing
- Bonus programs that include annual performance, sales goals and
profit sharing.Employee Perks
- Best-in-class, clean, modern facilities.
- First-class fitness center.About UlineUline is North America's
leading distributor of shipping, industrial and packaging
materials. We're a family-owned company known for incredible
service, quality products and same-day shipping of our huge
in-stock inventory. With over 8,000 employees across 12 locations,
it's time you joined Uline.Uline is proud to operate as adrug-free
workplace. All new hires must complete a pre-employmenthair
follicle drug screening.EEO/AA
Employer/Vet/Disabled#LI-DR1#LI-CA001(#IN-CACS)Our employees make
the difference and we are committed to offering exceptional
benefits and perks! Explore to learn more!
Keywords: ULINE, Lake Elsinore , Customer Service Team Lead, Hospitality & Tourism , Lake Elsinore, California
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