Call Center Operations Manager
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for an Operations Manager for their call
center.
Key Responsibilities
Manage call center Supervisors and implement strategies to enhance
team morale and job satisfaction
Collaborate with training teams to improve onboarding processes and
develop resources for team performance
Oversee client experience by acting on feedback and partnering with
leadership to enhance service quality
Required Qualifications, Training, and Education
High school diploma or equivalent; Associates or Bachelor's degree
preferred
5 years of experience in a call center leadership role managing
teams
7 years of experience in a call center leadership role managing
teams is preferred
Familiarity with call center software systems
Experience in coaching management and developing team performance
standards
Keywords: VirtualVocations, Lake Elsinore , Call Center Operations Manager, Executive , Vista, California
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