Senior Service Delivery Manager

Company: VirtualVocations
Location: Vista
Posted on: May 13, 2025

Job Description:

A company is looking for a Senior Service Delivery Manager, preferably located in Central Time or Dallas, with remote work options available.
Key Responsibilities

Acts as a client advocate and manages service delivery needs, ensuring exceptional client experiences
Coordinates with cross-functional teams to meet service levels and contractual obligations, while identifying operational risks and improvement opportunities
Manages critical client issues and communicates effectively with clients and internal teams regarding service performance and improvements

Required Qualifications

5+ years of IT Service Management experience in a client-facing role
Experience in client relationship management
Operational ability in large-scale, multi-platform, outsourced environments
In-depth knowledge of service delivery disciplines, including escalation procedures and incident management
Proficient understanding of ITIL principles and familiarity with technologies such as Mainframe, Cloud Computing, and Networking

Keywords: VirtualVocations, Lake Elsinore , Senior Service Delivery Manager, Executive , Vista, California