Operations Support Manager
Company: VirtualVocations
Location: Vista
Posted on: May 5, 2025
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Job Description:
A company is looking for an Operations Support Manager for the
Contact Center.
Key Responsibilities
Oversee recruitment and onboarding processes for new employees
Identify training needs and develop training programs for staff
development
Implement quality assurance policies and conduct audits to maintain
high-quality standards
Required Qualifications
Demonstrated experience in workforce management in an operational
environment
Four years of experience with workflows and resource
coordination
Experience in identifying optimization opportunities for processes
and workflows
Bachelor's degree in business, statistics, operations management,
or a related field (preferred)
2+ years of experience in workforce management (preferred)
Keywords: VirtualVocations, Lake Elsinore , Operations Support Manager, Executive , Vista, California
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