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Director of Quality Management (Full-time) (Lake View Terrace, CA)

Company: Phoenix House
Location: Lake Elsinore
Posted on: January 26, 2023

Job Description:

Director of Quality Management (Full-time) (Lake View Terrace, CA)Salary: $110,000- $130,000 AnnuallyThe Director of Quality Management is responsible for the Agency wide Quality Management and Quality Improvement activities. Responsible for the oversight of the delivery of training related to evidenced based practices as well as responsible for ensuring the program activities comply with contracts, accreditation standards, licensing requirements, regulations and Phoenix House policies and procedures. S/He will oversee the quality assurance of all program contracts for compliance, reporting requirements and is the lead in implementing new programs. S/He will ensure oversight over training and technical assistance to all Phoenix Houses of California programs located throughout California. Reporting to the Vice President, Clinical Director and working in close collaboration with Phoenix House Program Directors, the Quality Management Director provides oversight, support, and training agency wide. This candidate oversees the Privacy Officer, Clinical Trainer, DEI (Diversity, Equity & Inclusion) QA Clinician, and QA clinicians and specialists that support programs. The Quality Management Director takes the lead with activities involved in providing and maintaining professional, culturally competent, clinically proficient, compassionate, trauma informed, gender responsive environments through the delivery of professional mental health and substance abuse counseling. The Quality Management Director is also responsible for overseeing the development of program training plans, developing training curriculum, and leading a committee of trainers to carry out trainings to meet programmatic, DMC, DMH, CARF, and DHCS standards. This Director also leads the Quality Improvement Committee to ensure the use of data to inform programs improvement projects.ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Performs supervisory duties including recruitment, interviewing, hiring, training, develop and evaluating department staff; manages performance, conducts performance appraisals, conducts regular supervisory meetings, and recommends salary
  • Oversee, lead, and manage the internal and external audit process, reporting the outcomes of external audits to Senior Leadership and others as needed
  • Adapt and manage the audit process over time to best meet agency needs with regards to any changes in regulation (DHCS, DMH, DCFS, and CARF) and contracts.
  • Oversees organization of records for visits and audits; reviews and corrects audit instruments; and prepares audit reports as needed. Acts as primary contact for DMH, DCFS, SAPC, HCA, DHCS, and CCL personnel relative to audits.
  • Maintains working knowledge of contracts, program standards and policies as developed by Phoenix House and other governing bodies; develops personal and professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the art practices, and participating in in-service programs.
  • Takes the lead in, recommends and assists in writing policies and procedures to facilitate communication and adequate information flow to improve quality assurance and compliance issues.
  • Ensures all agency staff complies with the legal mandates of HIPAA for client confidentiality and release of information.
  • Leads the process for internal chart reviews, assesses and analyzes deficiencies in client records and identifies trends in deficiencies, develops and assists Program Directors in implementing corrective action measures and methods for improving the maintenance of clinical records.
  • Ensures QA staff participation in Service Area Q/C meetings sponsored by DMH; informs appropriate Agency personnel regarding updates and issues; assists staff in preparing for and presenting a case annually.
  • Provides the training or Oversees the Training QA staff that provides trainings to all programs and to the community that will help meet training standards set forth by our contractors and accreditation bodies.
  • Facilitates a culture of continuous learning and development at the individual, team, and organizational levels by delivering relevant clinical training throughout the region which will enhance people, processes, and performance to help Phoenix House to achieve its clinical priorities, enhance clinical competency, and maintain its competitive advantage.
  • Leads the planning, developing, and conducting of regional and program training and related activities, including the development of training plans and the execution of said training plans.
  • Participates as a member of the Senior Leadership Team, participates in the weekly Senior Leadership Team meetings, and Expanded Senior Leadership Team.
  • As part of training plan development, oversees the establishment and management of the scheduling of trainings for each program throughout the year.
  • Supports the clinical trainer and participates in the classroom delivery of, but not limited to, evidenced based practices, clinical training, including Therapeutic Interventions, Assessment Methods, Trauma-Informed Services, and Crisis Management.
  • Works with Program Directors to schedule and deliver classroom and other live training in accordance with an annual training plan and spontaneous assignments based on immediate need.
  • Works at the direction of the Vice President, Clinical Director to assure proper utilization of the Phoenix House learning management system (Relias). This includes, but it not limited to, managing employee training plans, communicating with directors on implementation of Relias training plans, communicating with Directors on employees that are not meeting minimum training requirements.
  • Assists program directors, supervisors, and staff in the completion of Relias assignments.
  • Works with program directors and their staffs to assure mandated training programs are delivered in coordination with established standards.
  • Reviews and submits monthly county reports for all Clinical contracts.
  • Welligent & Exym oversight/assistance, implementation of forms, overview of processes, extraction of data, and data reporting.
  • Participate and attend monthly county/contract provider meetings as applicable and disperse information to the agency and QA team and programs.
  • Take the lead to compile and complete reports and data as needed upon request and to support the billing team.
  • Assist with authorization/appeal issues as needed
  • Ensure all CARF accreditation standards are being met across programs
  • Perform other duties as assigned by supervisor.SUPERVISORY RESPONSIBILITIESThe incumbent in this position has supervisory responsibilities over QA Clinicians and QA Specialists.EDUCATION/EXPERIENCE/CREDENTIALS
    • Masters Degree in the Human Services Field is Required
    • 2 years post licensure with the BBS either as an LCSW, or LMFT preferred.
    • 1 year experience in training/curriculum development preferred not required.
    • 2 years Previous Experience in DHCS, DMH, DMC documentation oversight.
    • Has previous experience and an understanding of the Quality Assurance and Quality Improvement process with DHCS, DMH and DMC programs
    • Has experience overseeing, creating or delivering EBP trainings
    • Must maintain a valid California Drivers' License, have proof of automobile insurance, and maintain a safe driving record based on Phoenix House policyKNOWLEDGE, SKILLS, AND ABILITIES
      • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For- Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
      • Proficiency in MS Office systems
      • Ability to utilize an electronic healthcare record
      • Establish and maintain effective working relationships with others
      • Communicate effectively with others both orally and in writing
      • Ability to work effectively in a fast-paced changing environment
      • Ability to establish and consistently enforce appropriate boundaries with staff assigned to supervise and with patients
      • Ability to model positive behavior and demeanor
      • Understanding of addiction, co-occurring models, and treatment modalities
      • Understanding of patient development and family systems
      • Excellent time management and organizational skills
      • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
      • Skills and ability to engage and develop a rapport with patients and families of various backgrounds
      • Ability to travel as neededJob Location: Lake View Terrace, CAJob Number: 534Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.

Keywords: Phoenix House, Lake Elsinore , Director of Quality Management (Full-time) (Lake View Terrace, CA), Executive , Lake Elsinore, California

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